Payment Policy

Accepted Payment Methods

Amelia Aura currently accepts PayPal as our primary method of payment at checkout. Customers may securely complete their transactions using a verified PayPal account. All payment instructions and authorizations will be processed directly through the PayPal platform.

Currency for Transactions

All prices displayed and transactions processed on our website are denominated in Malaysian Ringgit (MYR). If you are paying in a different currency, your financial institution may apply exchange rates or additional transaction fees, which are not within our control.

Secure Payment

To protect your personal and financial information, all transactions conducted through our website are secured using SSL (Secure Sockets Layer) encryption technology. This ensures that all sensitive data is safely transmitted and handled throughout the checkout process.

Shipping Policy Overview

We provide free shipping for all orders within Malaysia. Orders are processed within 1 to 3 business days and typically delivered within 3 to 6 business days. For full details on processing times, delivery schedules, and coverage, please refer to our complete Shipping Policy.

Return & Refund Policy Overview

If you are not completely satisfied with your purchase, we accept returns and exchanges for both defective and non-defective items within 30 days of delivery. Customers can initiate a return by contacting our support team, and a downloadable return label will be provided at no cost. For more information on conditions and refund timelines, please refer to our full Return & Refund Policy.

Privacy Policy Overview

We value your privacy and take data protection seriously. All personal information collected during the ordering and billing process is handled in accordance with our Privacy Policy. We do not share your information with third parties without consent, and all data is stored securely. For more details, please review our full Privacy Policy.

Google Merchant Center Compliance

Amelia Aura operates in full compliance with Google Merchant Center policies. All billing practices, transaction details, and checkout processes are transparent, accurate, and aligned with applicable regulations to ensure a trustworthy shopping experience for all customers.

Need Help?

If you have any questions or require assistance with billing, orders, or returns, our customer service team is here to support you.

Store Name: Amelia Aura

Email: info@amelia-aura.com

Address: A-37-05, Residensi Vivo, 9 Seputeh, No. 20, Jalan Telok Datok, Off Jalan Klang Lama, 58000, Kuala Lumpur, Malaysia

Operating Hours: Monday to Friday, 09:00AM to 18:00PM (GMT+8)

Contact Form: Contact Page

Response Hours: We strive to respond within 48 Business Hours